Refund Policy

At PunchPal, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee from the date your order is delivered.

If you're not happy with your purchase for any reason, simply contact our support team within 60 days of delivery.

Eligibility

To qualify for a refund:

• Your request must be made within 60 days of delivery.
• Please provide your order number.
• We may request photos or additional information to help process your request.

Refunds

Once your request has been reviewed and approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with photos of the issue. We'll work quickly to provide a replacement or refund.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.

Contact Us

If you have any questions regarding our Refund Policy, please contact us at:

Email: support@punchpal.com